Terms of Service and Privacy Policy
Custom Awards & Engraving
Website: https://customawardsventura.com
Last Updated: June 2026
1. ACCEPTANCE OF TERMS
These Terms of Service (“Terms”) apply to all users of the website located at https://customawardsventura.com (the “Website”), including any mobile or tablet versions, email communications, newsletters, and all interactive features or services operated by Custom Awards & Engraving (“Company,” “we,” “us,” or “our”).
By accessing, browsing, submitting information to, or otherwise using this Website, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you must immediately stop using the Website.
Continued use of the Website constitutes ongoing acceptance of any updated Terms.
2. USE OF THIS WEBSITE
You agree to use this Website only for lawful purposes and in a manner that does not violate any applicable laws or regulations.
You agree not to:
- Attempt unauthorized access to the Website or its systems
- Interfere with website functionality or security
- Use automated tools (bots, scrapers, spiders) without permission
- Submit false, misleading, or harmful information
We reserve the right to restrict, suspend, or terminate access at any time without notice.
3. PRODUCTS, SERVICES & INFORMATION DISCLAIMER
All products, services, content, descriptions, pricing, and availability displayed on this Website are subject to change at any time without notice.
We make reasonable efforts to ensure accuracy, but:
- Product descriptions, colors, weights, and measurements may be approximate
- Actual product appearance may vary depending on your device display
- Items may be discontinued or unavailable at any time
- Prices and availability may change without notice
Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel any order at our discretion.
You are responsible for ensuring that any products purchased comply with all applicable laws.
4. ORDERS, SHIPPING & RISK OF LOSS
All purchases are subject to a shipment contract. Title and risk of loss transfer to you once the order is delivered to the shipping carrier.
We are not responsible for:
- Lost shipments once transferred to carrier
- Carrier delays or damages
- Incorrect shipping information provided by the customer
Any claims for lost or damaged shipments must be filed directly with the carrier.
5. FEES & PAYMENTS
By placing an order or submitting payment information, you authorize us to charge your selected payment method for all applicable fees.
You represent that:
- You are authorized to use the payment method provided
- All payment information is accurate and current
You agree to pay all costs associated with collections, including reasonable legal fees if applicable.
6. ACCOUNT SECURITY
If account creation is required, you agree to:
- Provide accurate and complete information
- Maintain updated account details
- Keep login credentials secure and confidential
- Accept responsibility for all activity under your account
We reserve the right to suspend or terminate accounts at our discretion if information is inaccurate or security is compromised.
7. INTELLECTUAL PROPERTY
All content on this Website—including text, graphics, images, logos, designs, software, and layout—is the property of Custom Awards & Engraving or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, reproduce, modify, or distribute Website content
- Use content for commercial purposes without written permission
- Remove copyright or trademark notices
All rights are reserved.
8. TRADEMARKS
All trademarks, service marks, and logos displayed on this Website are owned by Custom Awards & Engraving or their respective owners. No license or right to use any trademark is granted without written permission.
9. USER CONTENT
Any information, feedback, suggestions, or materials submitted to the Website (“User Content”) is considered non-confidential and non-proprietary unless otherwise required by law.
By submitting content, you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such content for any purpose.
You agree that:
- You own or have rights to the content you submit
- Your content does not violate any laws or third-party rights
We may remove any content at our sole discretion.
10. PRIVACY & INFORMATION COLLECTION
We collect personal information voluntarily provided by users, including:
- Name, phone number, email address
- Company and project details
- Shipping or billing information
We also automatically collect:
- IP address
- Browser type
- Pages visited
- Usage and interaction data
We do not sell or rent personal information.
Information is used to:
- Respond to inquiries
- Provide services and quotes
- Improve website functionality
- Maintain business operations
11. COOKIES & ANALYTICS
We use cookies and similar technologies to improve user experience and website performance.
You may disable cookies in your browser, but some features may not function properly.
12. THIRD-PARTY SERVICES
We may use third-party providers, including but not limited to:
- Google Workspace (email and data storage)
- Hosting providers
- Analytics or form processing tools
These providers only process data on our behalf and are not permitted to use it independently.
We are not responsible for third-party websites or their privacy practices.
13. GOOGLE WORKSPACE NOTICE
Information submitted via forms or email may be stored in Google Workspace systems. Access is restricted to authorized users only.
14. SECURITY DISCLAIMER
We implement reasonable safeguards including HTTPS encryption; however, no system is completely secure.
We do not guarantee absolute protection of data transmitted through the internet.
15. LINKS TO OTHER WEBSITES
This Website may contain links to third-party websites. We are not responsible for their content, policies, or practices. Access is at your own risk.
16. PROHIBITED CONTENT
You may not upload or transmit any content that is:
- Illegal, abusive, defamatory, or obscene
- Threatening or harmful
- Intended to disrupt or harm the Website or others
We may remove content or restrict access at our discretion and cooperate with law enforcement when necessary.
17. DISCLAIMER OF WARRANTIES
THIS WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy or completeness
We do not guarantee:
- Error-free operation
- Uninterrupted service
- That defects will be corrected
You use this Website at your own risk.
18. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Custom Awards & Engraving and its owners, employees, agents, affiliates, and suppliers shall not be liable for any damages arising from your use of this Website or services.
This includes but is not limited to:
- Direct or indirect damages
- Loss of profits or data
- Business interruption
- System failures or errors
- Third-party service issues
If liability is found, it shall not exceed the amount paid (if any) for the service in question.
Your sole remedy for dissatisfaction is to stop using the Website.
19. INDEMNIFICATION
You agree to indemnify and hold harmless Custom Awards & Engraving from any claims, damages, losses, liabilities, or expenses arising from:
- Your use of the Website
- Your violation of these Terms
- Your submission of unlawful or infringing content
20. DISPUTE RESOLUTION & ARBITRATION
Any dispute arising from your use of this Website or services shall be resolved exclusively through binding arbitration under the rules of JAMS (or AAA if JAMS is unavailable).
You agree that:
- You waive the right to a jury trial
- You waive the right to participate in class actions
- Arbitration will be conducted on an individual basis only
This agreement is governed by the laws of the State of California and the Federal Arbitration Act.
Small claims court cases may still be brought individually where applicable.
21. TERMINATION
We may suspend or terminate access to the Website at any time, for any reason, without notice.
You remain responsible for any obligations incurred prior to termination.
22. GOVERNING LAW
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
23. GENERAL PROVISIONS
- If any provision is found unenforceable, the remaining provisions remain valid
- Our failure to enforce any right does not waive it
- These Terms represent the entire agreement between you and us
- Claims must be filed within one (1) year of arising
24. CONTACT INFORMATION
Custom Awards & Engraving
1884 Eastman Ave, Suite 107
Ventura, CA 93003
Phone: (805) 658-2139
Email: sales@customawardsventura.com
