Terms of Service and Privacy Policy

Custom Awards & Engraving
Website: https://customawardsventura.com

Last Updated: June 2026

1. ACCEPTANCE OF TERMS

These Terms of Service (“Terms”) apply to all users of the website located at https://customawardsventura.com (the “Website”), including any mobile or tablet versions, email communications, newsletters, and all interactive features or services operated by Custom Awards & Engraving (“Company,” “we,” “us,” or “our”).

By accessing, browsing, submitting information to, or otherwise using this Website, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must immediately stop using the Website.

Continued use of the Website constitutes ongoing acceptance of any updated Terms.

2. USE OF THIS WEBSITE

You agree to use this Website only for lawful purposes and in a manner that does not violate any applicable laws or regulations.

You agree not to:

• Attempt unauthorized access to the Website or its systems
• Interfere with website functionality or security
• Use automated tools (bots, scrapers, spiders) without permission
• Submit false, misleading, or harmful information

We reserve the right to restrict, suspend, or terminate access at any time without notice.

3. PRODUCTS, SERVICES & INFORMATION DISCLAIMER

All products, services, content, descriptions, pricing, and availability displayed on this Website are subject to change at any time without notice.

We make reasonable efforts to ensure accuracy, but:

• Product descriptions, colors, weights, and measurements may be approximate
• Actual product appearance may vary depending on your device display
• Items may be discontinued or unavailable at any time
• Prices and availability may change without notice

Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel any order at our discretion.

You are responsible for ensuring that any products purchased comply with all applicable laws.

4. ORDERS, SHIPPING & RISK OF LOSS

All purchases are subject to a shipment contract. Title and risk of loss transfer to you once the order is delivered to the shipping carrier.

We are not responsible for:

• Lost shipments once transferred to carrier
• Carrier delays or damages
• Incorrect shipping information provided by the customer

Any claims for lost or damaged shipments must be filed directly with the carrier.

5. FEES & PAYMENTS

By placing an order or submitting payment information, you authorize us to charge your selected payment method for all applicable fees.

You represent that:

• You are authorized to use the payment method provided
• All payment information is accurate and current

You agree to pay all costs associated with collections, including reasonable legal fees if applicable.

6. ACCOUNT SECURITY

If account creation is required, you agree to:

• Provide accurate and complete information
• Maintain updated account details
• Keep login credentials secure and confidential
• Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts at our discretion if information is inaccurate or security is compromised.

7. INTELLECTUAL PROPERTY

All content on this Website—including text, graphics, images, logos, designs, software, and layout—is the property of Custom Awards & Engraving or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, modify, or distribute Website content
• Use content for commercial purposes without written permission
• Remove copyright or trademark notices

All rights are reserved.

8. TRADEMARKS

All trademarks, service marks, and logos displayed on this Website are owned by Custom Awards & Engraving or their respective owners. No license or right to use any trademark is granted without written permission.

9. USER CONTENT

Any information, feedback, suggestions, or materials submitted to the Website (“User Content”) is considered non-confidential and non-proprietary unless otherwise required by law.

By submitting content, you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute such content for any purpose.

You agree that:

• You own or have rights to the content you submit
• Your content does not violate any laws or third-party rights

We may remove any content at our sole discretion.

10. CUSTOMER ARTWORK AND FILE UPLOAD POLICY

By submitting artwork, images, logos, designs, photographs, or other files to Custom Awards & Engraving through our website, email, or any other method, you acknowledge and agree to the following:

Ownership and Permission

You represent and warrant that you own the rights to the artwork or files you submit, or that you have obtained all necessary permissions, licenses, and authorizations from the copyright owner, trademark owner, or other rights holder to use and reproduce the submitted materials.

You are solely responsible for ensuring that submitted artwork does not violate any copyright, trademark, patent, privacy, publicity, or other intellectual property rights belonging to another person or organization.

Authorization to Use Submitted Files

By submitting files, you grant Custom Awards & Engraving permission to use, reproduce, modify, resize, convert, and process the submitted artwork solely for the purpose of providing the requested products and services, including engraving, printing, manufacturing, proofing, and order fulfillment.

This permission does not transfer ownership of your artwork to Custom Awards & Engraving. We will only use submitted files for business purposes related to completing your order unless we receive separate permission from you.

Right to Refuse Artwork

Custom Awards & Engraving reserves the right to refuse, cancel, or decline any order containing artwork that we believe may infringe upon intellectual property rights, violate applicable laws, or contain inappropriate, unlawful, or objectionable content.

We are not responsible for determining whether a customer has obtained proper authorization to use submitted artwork. Customers are responsible for obtaining any required permissions before submitting files.

Customer Responsibility and Indemnification

You agree to defend, indemnify, and hold harmless Custom Awards & Engraving, its owners, employees, and representatives from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from or related to your submission or use of artwork, including claims that the submitted materials infringe upon the rights of another party.

Uploaded File Storage and Security

Uploaded files are collected and stored only as necessary to provide our products and services, communicate with customers, process orders, maintain business records, and improve our operations.

We take reasonable measures to protect submitted files from unauthorized access. Access to customer-uploaded files is limited to authorized personnel and service providers who require access to complete your order.

File Retention

We may retain submitted artwork files for a reasonable period of time for purposes such as reorders, customer service, quality control, recordkeeping, and business operations. Files may be deleted when they are no longer needed or required for legitimate business purposes.

Customer Approval

By uploading files or submitting artwork, you acknowledge that you have read and agree to this Customer Artwork and File Upload Policy and accept responsibility for ensuring that you have the legal right to use the submitted materials.

11. CONSUMER PRIVACY AND UPLOAD FILES

Custom Awards & Engraving respects your privacy and is committed to protecting the information you provide when using our website and services. This section explains how we collect, use, store, and protect customer-uploaded files, including artwork, images, logos, photographs, and other files submitted through our website, email, or other communication methods.

Information We Collect

When you submit files to Custom Awards & Engraving, we may collect and store the uploaded files along with related information needed to process your request or order. This may include your name, contact information, order details, artwork instructions, and other information you voluntarily provide.

How We Use Uploaded Files

Customer-uploaded files are used only for legitimate business purposes, including:

• Creating proofs or previews for customer approval.
• Completing engraving, printing, manufacturing, or other requested services.
• Communicating with customers regarding orders or service requests.
• Processing repeat orders or providing customer support.
• Maintaining business records related to completed transactions.

We do not sell, rent, or share customer-uploaded artwork or files with third parties for marketing purposes.

Sharing of Uploaded Files

Customer files may be accessed by authorized employees, contractors, manufacturing partners, or service providers only when necessary to complete your order or provide requested services.

We may share files with trusted service providers involved in production, fulfillment, shipping, website hosting, or technical support. These parties are permitted to use customer information only for the purpose of providing services to Custom Awards & Engraving.

File Security

We take reasonable administrative, technical, and physical measures to protect customer-uploaded files from unauthorized access, disclosure, alteration, or misuse.

While we take steps to protect your information, no method of electronic storage or transmission is guaranteed to be completely secure. You provide files and information at your own risk.

File Retention and Deletion

We may retain customer-uploaded files for a reasonable period of time to support business operations, including:

• Reorders and repeat purchases.
• Customer service requests.
• Quality control and production records.
• Resolving disputes or transaction issues.
• Meeting legal, accounting, or business recordkeeping requirements.

Files may be permanently deleted when they are no longer reasonably needed for these purposes.

Customer Requests Regarding Uploaded Files

Customers may contact Custom Awards & Engraving to request information about their submitted files or request deletion of uploaded files, subject to applicable legal, accounting, and business recordkeeping requirements.

No Marketing Use Without Permission

Customer-uploaded artwork, photographs, logos, or designs will not be displayed, published, used in advertisements, or shared publicly without the customer’s permission, except where required by law.

By submitting files through our website or other communication channels, you acknowledge and agree that Custom Awards & Engraving may collect, process, and retain those files as described in this section for the purpose of providing requested products and services.

12. PRIVACY & INFORMATION COLLECTION

We collect personal information voluntarily provided by users, including:

• Name, phone number, email address
• Company and project details
• Shipping or billing information

We may also collect:

• IP address (anonymized and hashed)
• Browser type
• Operating System
• Device type
• Pages visited
• Data Usage

All data nad information is stored on our web server. We do not sell or rent personal information. All information you provide on our forms are for us reply to the service/services you request.

Information is used to:

• Respond to inquiries
• Provide services and quotes
• Improve website functionality
• Maintain business operations

13. COOKIES & ANALYTICS

We only use necessary cookies and similar technologies to improve user experience and website performance.

You may disable cookies in your browser, but some features may not function properly.

14. THIRD-PARTY SERVICES

We may use third-party providers, including but not limited to:

• Google Workspace (email and data storage)
• Hosting providers
• Form Processing tools

These providers only process data on our behalf and are not permitted to use it independently.

We are not responsible for third-party websites or their privacy practices.

15. GOOGLE WORKSPACE NOTICE

Information submitted via forms or email may be stored in Google Workspace systems. Access is restricted to authorized users only.

16. SECURITY DISCLAIMER

We implement reasonable safeguards including HTTPS encryption; however, no system is completely secure.

We do not guarantee absolute protection of data transmitted through the internet.

17. LINKS TO OTHER WEBSITES

This Website may contain links to third-party websites. We are not responsible for their content, policies, or practices. Access is at your own risk.

18. PROHIBITED CONTENT

You may not upload or transmit any content that is:

• Illegal, abusive, defamatory, or obscene
• Threatening or harmful
• Intended to disrupt or harm the Website or others

We may remove content or restrict access at our discretion and cooperate with law enforcement when necessary.

19. DISCLAIMER OF WARRANTIES

THIS WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

We disclaim all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness

We do not guarantee:

• Error-free operation
• Uninterrupted service
• That defects will be corrected

You use this Website at your own risk.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Custom Awards & Engraving and its owners, employees, agents, affiliates, and suppliers shall not be liable for any damages arising from your use of this Website or services.

This includes but is not limited to:

• Direct or indirect damages
• Loss of profits or data
• Business interruption
• System failures or errors
• Third-party service issues

If liability is found, it shall not exceed the amount paid (if any) for the service in question.

Your sole remedy for dissatisfaction is to stop using the Website.

21. INDEMNIFICATION

You agree to indemnify and hold harmless Custom Awards & Engraving from any claims, damages, losses, liabilities, or expenses arising from:

• Your use of the Website
• Your violation of these Terms
• Your submission of unlawful or infringing content

22. DISPUTE RESOLUTION & ARBITRATION

Any dispute arising from your use of this Website or services shall be resolved exclusively through binding arbitration under the rules of JAMS (or AAA if JAMS is unavailable).

You agree that:

• You waive the right to a jury trial
• You waive the right to participate in class actions
• Arbitration will be conducted on an individual basis only

This agreement is governed by the laws of the State of California and the Federal Arbitration Act.

Small claims court cases may still be brought individually where applicable.

23. TERMINATION

We may suspend or terminate access to the Website at any time, for any reason, without notice.

You remain responsible for any obligations incurred prior to termination.

24. GOVERNING LAW

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

25. GENERAL PROVISIONS

• If any provision is found unenforceable, the remaining provisions remain valid
• Our failure to enforce any right does not waive it
• These Terms represent the entire agreement between you and us
• Claims must be filed within one (1) year of arising

26. YOUR RIGHT TO REQUEST DELETION OF PERSONAL INFORMATION

You may request the deletion of your personal information at any time. Upon receiving a verified request, we will delete your personal information from our systems and records, including data stored within our Google Workspace services, unless we are required to retain certain information for legal, accounting, security, or legitimate business purposes.

27. CONTACT INFORMATION

Custom Awards & Engraving
1884 Eastman Ave, Suite 107
Ventura, CA 93003

Phone: (805) 658-2139
Email: sales@customawardsventura.com